Regional IM Services Manager

Full-time, Finance Functions

Illinois, United States Apply Now Apply until: Open until further notice

Responsibility

 
 

About Nouryon
We are a global specialty chemicals leader. Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol. https://www.nouryon.com /

 

 

 
 
The Regional IM Services
Purpose/Key Objectives of the Job
The Regional IM Services manager is the IM representative towards business management and employees on IM service delivery and on coordination of regional IT activities. He/she leads the team of PSO’s in the region. The regional IM Services manager identifies, creates and runs IT services that have the best fit towards the business requirements irrespective if they are globally, regionally or locally operated. He/she contributes from a local perspective (including local / country regulations) to the global IM Services objectives and policies:


1.            Performs team lead responsibilities
2.            Manages productivity initiatives and performance
3.            Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities
4.            Pro-actively ensures the standard IM processes in the IM operating model, e.g. support, issue resolution and escalation are followed
5.            Flags demand towards the BI&VM team
6.            Acts as local host for projects and roll-outs
7.            Maintains and builds relationships with site management and end-users at locations
The regional IM Services manager is responsible to oversee all IM services and to coordinate IM services and associated changes in the region.
 
•             Manages and motivates the group of PSO’s in the region
•             People management of a team of IT professionals
•             Capability development and performance management of the team
•             Performs Finance and HR related activities for own team
•             Fosters an environment where people work together and leverage off each other
•             Proactively monitors local customer satisfaction and engages on the improvements
 
Manages productivity initiatives and performance
•             Coordinates the funnel of productivity initiatives in alignment with IM Services
•             Pro-actively monitors and analyzes the KPI’s of own team
•             Ordering of local hardware, software and services, management of local IT contracts
•             Active stock management of assets (hardware and software)
•             Raising, logging and coordination of changes related to infrastructure on sites
•             Delivery management with suppliers (global contracts or regional contracts) on delivered services in the region
•             Responsible for pro-actively improving the end-user productivity within the whole Nouryon organization to get the best end-user experience
•             Ensures the development and maintenance of a knowledge network regarding IM
•             Connects end-users to key-users and IM processes with regards to Application Management and Support Services
 
Pro-actively monitors local customer satisfaction and engages on the improvements
•             Influences the IT experience of the user and minimizes the need to contact the Global Service Desk
•             Contributes to the optimization of IM processes and services, representing the regional or local level
•             Ensures end-user satisfaction surveys are managed and actions are followed-up properly
•             Acts as the key-user for IM processes, supporting Nouryon users in utilizing the IM processes and resources in the most effective way
 
 

Job Requirements

Job Requirements
•             Bachelor or master’s degree in business management, computer science / engineering or a related field of study
•             Professional with minimum of 10 years of experience in the IT sector, including 5 to 7 years managing IT services in a regional organization within a global IM function
•             Strong general management and communication skills
•             Strong service management experience
•             Strong stakeholder management experience
•             Knowledge of the manufacturing process industry

Vacancy data
Closing date
Open until further notice
Vacancy number
190002NY
Organization
Continent
North America
Country
United States
State/Region/Province
Illinois
Site
Chicago
Business unit
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Management
Full time/part time
Full-time
Contract type
Permanent

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About Nouryon

We are a global specialty chemicals leader. Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.

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