Customer Service Representative

Full-time, Nouryon Management

Shanghai, China Apply Now Apply until: Open until further notice


Ensure that the full “Order To Cash” (OTC) cycle for all assigned orders are processed and or monitored in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law and regulations, via:
· Order Acceptance - Acceptance and confirmation of customer orders via telephone, letter, fax,e-mail, telemetry and /or internet.
· Order entering - Register in SAP and process sales orders
· Order processing - Keep overview of order status and be focal point for stakeholders in case of enquiries
· Settle order - Ensure timely, complete and correct sales invoices including documentation (Exception in China the invoice is created by accounting)
· Create and maintain master data
· Complaint handling
· Order documentation
The Customer Service Department is part of the BU Sales Operation Department.
The SOD manager reports to the General Manager Salt.
· (Co)develop, implement and/or optimize work processes, techniques and systems - Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage systems.
· Act as focal point on order and/or customer related issues towards the internal organization.
· Communicate adequately on order status and issues towards stakeholders (internally and externally)
· Monitoring of contractual sales volumes
Transport booking and monitoring
· Book transport for every order and send transport instruction in compliance with law and regulations and in line with HSE policies
- Fulfil customs regulations
- Inform on performance of shipping companies
- Monitor, register and inform on additional order-related costs on customer level (except China)
- Register additional costs in SAP and verify and approve related invoices (except China)
Additional specifics:
· Consignment shifts CS.
· Working on bridge days and potentially holidays.

Job Requirements

Bachelor level of working and thinking
· SAP knowledge
· Customer knowledge
· Export & customs knowledge
· Language (English + country language:mandatory)
Team Player
· Pro-active
· Customer focused
· Ability to deal with stress & Priority Setting

Vacancy data
Closing date
Open until further notice
Vacancy number
Business unit
Nouryon Management
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

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About Nouryon

We are a global specialty chemicals leader. Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.

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