Sales Support - Digital

Fulltime, -

Shanghai, China Apply Now Apply until: 31 Mar 2022


Job purpose 
•    Drive commercial process implementation and improvement
•    Manage sales contracts and customer DG qualification
•    Drive digitization within sales team

 Key Accountabilities
•    Support the development and drive implementation of Commercial Excellence processes in and across business line and corporate functions;
•    Manage Sales contract process, and maintain regional contract/NDA/CDA database
•    Verify customer DG qualification
•    Focal point and regional coordination for CRM;
•    Drive digitization within sales team and be Super Key user for myNouryon; 
•    Act as Product Owner of the Digital landscape in close cooperation with the Sales team and Customer Service team;
•    Drive continuous improvement of solutions and processes together with the other BL Digital Lead  and the central Digital team.

Key Activities
•    Support the Commercial Excellence Managers in the development and implementation of processes and projects in and across businesses;
•    Drive CRM implementation and usage across the business;
•    Responsible for all CRM related activities like CRM Mailings, CRM Training, CRM Clean-up, CRM Project Cases etc;
•    Manage governance of content related data within CRM;
•    Monitor Regional CRM KPIs, Supply chain KPI's as well specifically samples, and maintaining data integrity; 
•    Audit GtM rules on quarterly basis;
•    Maintaining GtM exemption list on regional level;
•    Coordinate Sales Contract/NDA/CDA signing and filing and maintain regional contract/NDA/CDA database;
•    Check customer license/certificate to ensure they have valid DG qualification. Maintain regional database of customer qualification documents.
•    Sales data reporting and analysis;
•    Owner of Pricing Tool;
•    Create commercial analytical reports. Perform data gathering, validation and processing for analysis into easy-to-comprehend insights
•    Settle the rebates based on the rebate agreement provided by the sales team
•    Maintain/Administration Rebate agreements settlements with customers within sales teams;
•    Maintain user database for Customer Portal; reporting, training , act as Super Key-User etc;
•    Monitor accuracy and completeness of data;
•    Advisor to stakeholders to improve data quality and efficiency of the tools;
•    Support the BL Digital Channel manager/ CS Hub in the development, communication and implementation of Digital processes and projects in and across businesses and functions;
•    Identify customer facing digital improvement opportunities and support the implementation;
•    Act as Digital ambassador, both to the Customer Service Hub as well as to the Sales team;



•    Understanding commercial processes
•    3 years or more in Customer Service or Sales Support, chemical industry preferred
•    Knowledge of SAP and CRM
•    Preferably experienced with digitalization project

•    Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred.

•    Functional Competencies: Strong communication, Discipline, Methodical, Self- confidence, Detail oriented, Analytical, Empathy
•    Behavioral Competencies: Service Driven, Self- confidence, Prioritization skills and follow up, Pro-active, Self-starting

•    Fluent in English
•    Data savvy
•    Strong oral and written communications skills, customer focused, result oriented, an effective team player, information synthesis and efficient problem solving required.


Vacancy data
Closing date
31 Mar 2022
Vacancy number
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Full time/part time
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