Sales Support - Digital

Fulltime, -

Shanghai, China Apply Now Apply until: 31 Mar 2022

Responsibilities:

Job purpose 
•    Drive commercial process implementation and improvement
•    Manage sales contracts and customer DG qualification
•    Drive digitization within sales team

 Key Accountabilities
•    Support the development and drive implementation of Commercial Excellence processes in and across business line and corporate functions;
•    Manage Sales contract process, and maintain regional contract/NDA/CDA database
•    Verify customer DG qualification
•    Focal point and regional coordination for CRM;
•    Drive digitization within sales team and be Super Key user for myNouryon; 
•    Act as Product Owner of the Digital landscape in close cooperation with the Sales team and Customer Service team;
•    Drive continuous improvement of solutions and processes together with the other BL Digital Lead  and the central Digital team.

Key Activities
•    Support the Commercial Excellence Managers in the development and implementation of processes and projects in and across businesses;
•    Drive CRM implementation and usage across the business;
•    Responsible for all CRM related activities like CRM Mailings, CRM Training, CRM Clean-up, CRM Project Cases etc;
•    Manage governance of content related data within CRM;
•    Monitor Regional CRM KPIs, Supply chain KPI's as well specifically samples, and maintaining data integrity; 
•    Audit GtM rules on quarterly basis;
•    Maintaining GtM exemption list on regional level;
•    Coordinate Sales Contract/NDA/CDA signing and filing and maintain regional contract/NDA/CDA database;
•    Check customer license/certificate to ensure they have valid DG qualification. Maintain regional database of customer qualification documents.
•    Sales data reporting and analysis;
•    Owner of Pricing Tool;
•    Create commercial analytical reports. Perform data gathering, validation and processing for analysis into easy-to-comprehend insights
•    Settle the rebates based on the rebate agreement provided by the sales team
•    Maintain/Administration Rebate agreements settlements with customers within sales teams;
•    Maintain user database for Customer Portal; reporting, training , act as Super Key-User etc;
•    Monitor accuracy and completeness of data;
•    Advisor to stakeholders to improve data quality and efficiency of the tools;
•    Support the BL Digital Channel manager/ CS Hub in the development, communication and implementation of Digital processes and projects in and across businesses and functions;
•    Identify customer facing digital improvement opportunities and support the implementation;
•    Act as Digital ambassador, both to the Customer Service Hub as well as to the Sales team;

 

Requirements:

Experiences
•    Understanding commercial processes
•    3 years or more in Customer Service or Sales Support, chemical industry preferred
•    Knowledge of SAP and CRM
•    Preferably experienced with digitalization project

Education
•    Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred.

Competencies
•    Functional Competencies: Strong communication, Discipline, Methodical, Self- confidence, Detail oriented, Analytical, Empathy
•    Behavioral Competencies: Service Driven, Self- confidence, Prioritization skills and follow up, Pro-active, Self-starting

Skills
•    Fluent in English
•    Data savvy
•    Strong oral and written communications skills, customer focused, result oriented, an effective team player, information synthesis and efficient problem solving required.

 

Vacancy data
Closing date
31 Mar 2022
Vacancy number
N0004422
Organization
Continent
Asia
Country
China
Site
Shanghai
Business
-
Job characteristics
Job family
Other
Hierarchy level
Professional/Experienced/Specialist
Full time/part time
Fulltime
Contract type
Permanent

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