Commercial Excellence and Business Support Manager

Fulltime, -

Chicago, Illinois, United States Apply Now Apply until: Open until further notice


Nouryon has an outstanding opportunity for a Commercial Excellence Manager for Polymers Sales Support in Chicago, IL.

 Key Accountabilities:

Management and development of sales support team

  • Coach, train, guide and motivate team members
  • Supervision all Sales, CRM, GtM and OTC processes (incl. liaison with Compliance regarding escalated duty drawback cases) within the Americas Sales Organization
  • Liaising with regional transport and CS hubs


Commercial Excellence

  • Liaising with BL PS global CE initiatives and coordinate regional commercial excellence activities. Implement CE initiatives and processes in the region
  • Develop, plan, create acceptance and execute CE improvement projects according to the agreed scope, in time, in budget.
  • Assure proper governance for CRM modules for regional sales and marketing group
  • Measure and implement training and development for sales and marketing team
  • Coordinate and implement agenda for sales activity review meetings



  • Drive digital agenda within sales team;
  • Act as Product Owner of the Digital landscape in close cooperation with the Sales team and Customer Service Hub team;
  • Drive continuous improvement of solutions and processes together with the other region’s Digital Leads and the central Digital team.



Key Activities:



Commercial Excellence

  • Regional coordination on company level projects - Legal Entity change, company address changing etc
  • Collect feedback of business requirements to further improve the functionality
  • Own regional complaint process by running regional Complaint Cases review meeting and escalate to other regions or sites
  • Continuously improving commercial processes (GtM Rules, Customer Segmentation, etc)
  • Liaising with BL PS global to implementing CGA initiatives and processes in the region
  • Align sales support initiatives and share best practices with other regions
  • Monitor and implement commercial training and development program for sales and marketing team
  • Liaising with global CRM team to assure proper governance for changes/modules implemented in regional sales and marketing group



  • Maintain user database for Customer Portal; reporting, training, act as Super Key-User etc.
  • Monitor accuracy and completeness of data
  • Advisor to stakeholders to improve data quality and efficiency of the tools
  • Support the BL Digital Channel manager/ CS Hub in the development, communication and implementation of Digital processes and projects in and across businesses and functions
  • Identify customer facing digital improvement opportunities and support the implementation
  • Act as Digital ambassador, both to the Customer Service Hub as well as to the Sales team



Job Qualifications:

  • Bachelor required; Master’s degree preferred.  Relevant work experience will be considered in lieu of education requirement
  • Minimal 3 years of people management experience
  • 7+ years of relevant experience in sales-, customer service- and Order-To-Cash processes
  • Familiar with digitalization of processes
  • Fluent in the English language
  • Excellent communication and presentation skills
  • Project management
  • Experience in working in an international setting
  • Computer skills (SAP, BW, MS Office, MS CRM)
  • Drive change and be able to communicate innovative / digital concepts


Vacancy data
Closing date
Open until further notice
Vacancy number
North America
United States
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

Open positions in Other

See all

Open positions in

See all
To see the video, please accept the media and social cookie. Cookie settings

Apply for this job by clicking the button. You will be asked to create a profile first.