Customer Care Representative

Fulltime, Integrated Supply Chain

Lima, Ohio, United States Apply Now Apply until: Open until further notice


Nouryon has an outstanding opportunity for a Customer Care Specialist in Lima, Ohio.  This position is with Fort Amanda Specialties, which is a joint venture of Nouryon and BASF.

Key Responsibilities:

  • Service customers according to the account management policies.
  • Process and coordinate domestic and international orders through order management procedures including returned material and 3rd party customers.
  • Schedule transportation for tank truck, stock transport and railcar orders and coordinate availability.
  • Create and maintain all paperwork for shipments of product and prepare product labels when applicable.
  • Maintain and report month-end reconciliation and missed shipment reporting in conjunction with Shipping Coordinator and Accounting Department.
  • Back up to other customer service specialist
  • Create / Change purchase orders including raw material blanket POs
  • Interact with suppliers, new vendors including managing office and janitorial supplies.
  • Manage, coordinate and point of contact for new vendors, vendor evaluations/complaints and oversee NAFTA certification for raw material suppliers



  • High School diploma and a minimum of 2 years Customer Service relevant experience preferred.  Experience may be substituted with a higher-level degree such as an Associate or Bachelors degree.
  • Knowledge of chemical industry and manufacturing environment desired. 
  • Demonstrated excellent oral and written skills, with a demonstrated ability to interact with individuals at all levels of an organization.
  • Demonstrated organizational and problem-solving skills.
  • Demonstrated PC skills, specifically SAP and MS Office.
  • Must be detail orientated and present a positive and professional attitude to customers, both internal and external.
  • Ability to prioritize and manage time effectively.
  • Must be an effective team member.
  • International and domestic shipping experience considered to be a plus.
  • Knowledge of EPA, DOT, OSHA, and IATA regulations preferred and to be developed.


Vacancy data
Closing date
Open until further notice
Vacancy number
North America
United States
Integrated Supply Chain
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

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