Application Specialist - MKT & Sales | Jundiaí/SP
Technical knowledge and skills:
- Experience in English (speaking and writing)
- Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to NR functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context
- Experience with relevant Business Application, Platform, infrastructures, relevant business processes
- Familiar with IT standards like ITIL, Cobit, CMM.
- Experience with system maintenance / configuration / customizing
Purpose of the job:
A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.
Functional area:
•SAP Sales and Distribution:
- Basic Functions: Pricing, Taxes etc.
- Sales
- Foreign Trade/Customs
- Billing
•Logistics Execution
- Shipping
- Transportation (Routes, Transportation Planning Point, Shipment and Shipment Cost
•Integration of SD, LE with other modules (MM, FICO, PP/QM)
•EDI, Idoc
- EDI interface with customers (Order, Shipping notification and Invoice)
- EDI interface with Transportation Management Systems (Shipment, shipment cost)
- IDoc Interface / Application Link Enabling (ALE)
Key responsibilities:
- Application, change (and Project) Support responsibilities
- Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets
- Monitoring overall performance of application, responsible for integrity of production environment
- Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
- Periodic standby for emergencies (24x7 availability schedule)
- Operationalize priority setting as agreed with the business
- Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
- Signals deviations on policy, standard package matters & after approval, contributes to changes
- Ensuring IM process compliance for area of responsibility
- Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)
- Keep CMDB up to date for the business processes and applications in scope
- Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
- Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
- Analyses and Supports Key-users training needs and creates /maintains training material
- Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility
- Frequently contact with key users on open tickets & act as co-coordinator for Key User network and meetings
- Co-responsible for activities to ensure applications functions and operates appropriately
- Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
- Support projects in execution of changes / enhancements
- Participating in implementation improvements and optimization projects
- Create and checking content of transports
- Play an active role in the CAB / Change Advisory Board
- Implement further automation initiatives
- Support complex seller integrations
