Application Manager Authorization

Fulltime, Finance Functions

Shanghai, China Apply Now Apply until: Open until further notice

  1. Purpose of the job

challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.

Functional area: SAP, GRC, VIM, BW, Ariba, Arkieva and Concur Authorizations (Role management & User Provisioning)

 

  1. Key responsibilities

• Proactively and retroactively ensure compliance with identification and access Management policies.

• Provide user management (Assignment of roles to users, solve password reset/user lock issues, User creation/removal/changes (incl. FireFighter), Normal (one time) requests or issues / Requests and incidents for the production environment (no enhancements and projects) and Role Management / maintenance for the production environment and for Functional Enhancements in SAP, GRC, VIM, Ariba, Arkieva and Concur.

• Deliver enhancements and Monitoring,

• Support monitoring of SoD compliance done by business,

• FF/SAST and BSL compliance monitoring,

• Internal Control related enhancements,

• SoD reduction processes/User review processes,

• Cleansing programs

  • (Re-)Assignment of roles to users
  • Role maintenance for the production environment and for Enhancements and Projects

• Project support, based on PMO resource planning

• Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets

• Monitoring overall performance of application, responsible for integrity of production environment

• Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization

• Periodic standby for emergencies (24x7 availability schedule)

• Operationalize priority setting as agreed with the business

• Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services

• Signals deviations on policy, standard package matters &, after approval, contributes to changes

• Ensuring IM process compliance for area of responsibility

• Takes care of proper documentation of the application (technical - process – and end-user documentation)

• Play an active role in the CAB / Change Advisory Board

• Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), test the change, amend user documentation, implementation, after care

• Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis

• Analyses and Supports Key-users training needs and creates /maintains training material

• Periodically visit the customer (sites), to discuss tickets, wishes and etc with key users, and demonstrate visibility

• Frequently contact with key users on open tickets

• Co-responsible for activities to ensure applications functions and operates appropriately

• Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility

• Support projects in execution of changes / enhancements

• Participating in implementation improvements and optimization projects

• Create and checking content of transports

 

  1. Job requirements

 

Technical knowledge and skills:

• Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to NR functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context

• Experience with relevant Business Application (e.g. SAP & GRC), Platform, infrastructures, relevant business processes

• Familiar with IT standards like ITIL, Cobit, CMM.

• Certification in system maintenance / configuration / customizing

Business process knowledge skills:

• Is aware and has knowledge of business processes that are related to a standard package or specific developments

• Builds strong relationships and has overall knowledge of IM/IT and SLA's

Personal characteristics and people skills:

• Drives for efficient results, has customer focus and shows ownership of requests, incidents, changes and problems

• Works under close guidance and detailed work instructions, work is prioritized and checked by manager.

• A team worker with good communication and interpersonal skills

• Positive, proactive, enthusiastic attitude, self-motivated

• Is dedicated to reaching and maintaining the required quality of system performance and solutions

Language skills:

  • Experience in English (speaking and writing)
  • Proficiency in Mandarin

Vacancy data
Closing date
Open until further notice
Vacancy number
N0007190
Organization
Continent
Asia
Country
China
Site
Shanghai
Business
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Professional/Experienced/Specialist
Full time/part time
Fulltime
Contract type
Permanent

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