Sales Support Specialist

Fulltime, -

FIELD workers, Illinois, United States Apply Now Apply until: Open until further notice


Nouryon has an outstanding opportunity for a Sales Support Specialist.  This is a remote position.


Key Objective


The Sales support specialist is responsible for ensuring a smooth sales process and supporting day to day internal commercial activities. This position also contributes to strengthening customer relationships by coordinating activities across functions to satisfy customer needs



Sales Process :

  • Analyze and weekly update on month sales trends
  • Analyze local inventory and monitor stock replenishment



  • Owns reporting for the following:
    • Open Order Report
    • Open Orders vs. Forecast vs. Monetized Forecast
    • Late Order Report
    • Valid Pricing in SAP Report
    • Shelf Life and Inventory Report



  • Monitor sales trends and Support Account Managers in updating their forecast



  • Review pricing sheets within 24 hours and coordinate upload with sales Admin
  • Responsible for investigating pricing discrepancies entered by the salesforce
  • Ensure best practices for pricing workflow are followed by salesforce
  • Update customer formula pricing as needed


Customer inquiries:

  • Coordinate collection of necessary information internally for inbound customer inquiries and questionnaires and ensure timely completion.
  • Submit and follow up sampling requests received through account managers or e-commerce portals


Service exceptions:

  • Coordinate corrective actions on service exceptions with Logistics, Customer Service and Account Managers
  • Initiate complaint investigations, monitor progress and provide updates to Account Managers


Managing e-commerce:

  • Act as the focal point for external websites (Knowde, UL Prospector)
  • Support implementation of


New customer on-boarding:

  • Act as focal point for all new customer inquiries
  • Contact new prospects (website, UL prospector) to qualify opportunities. Direct to account managers/channel managers if warrant follow up
  • Set-up contacts with new customers (customer service, accounts payable)
  • Arrange all documentation required for adding new customers to systems
  • Send out New Customer Package (Contact details, PDS, MSDS, COA)


Contract process:

  • Upload draft agreements (sales contracts, confidentiality agreements) to the approval tool and facilitate progress
  • Arrange signatures for approved agreements both internally and with the customer
  • Keep the overview of agreements updated, notify account managers of upcoming expiration dates



  • Bachelors degree is preferred
  • Minimum 2 years’ experience in customer service, sales, supply chain or related field. Preferably in the chemicals industry 
  • Experience with SAP, Microsoft Excel and CRM, Power BI
  • Proven track record of building strong customer relationships and finding solutions to meet customer needs
  • Gets motivated by challenges that require outstanding problem solving and communication skills
  • Highly structured way of working, capable of simultaneously managing many divergent tasks
  • Self-motivated, strong social interactor and can-do mentality


Vacancy data
Closing date
Open until further notice
Vacancy number
North America
United States
FIELD workers
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

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