. Purpose of the job
A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction. Functional area: SAP, GRC, VIM, BW, Ariba, Arkieva and Concur Authorizations (Role management & User Provisioning)
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2. Key responsibilities
Application, change (and Project) Support responsibilities. • Proactively and retroactively ensure compliance with identification and access Management policies. • Provide user management (Assignment of roles to users, solve password reset/user lock issues, User creation/removal/changes (incl. FireFighter), Normal (one time) requests or issues / Requests and incidents for the production environment (no enhancements and projects) and Role Management / maintenance for the production environment and for Functional Enhancements in SAP, GRC, VIM, Ariba, Arkieva and Concur. • Deliver enhancements and Monitoring, • Support monitoring of SoD compliance done by business, • FF/SAST and BSL compliance monitoring, • Internal Control related enhancements, • SoD reduction processes/User review processes, • Cleansing programs
• Project support, based on PMO resource planning • Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets • Monitoring overall performance of application, responsible for integrity of production environment • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization • Periodic standby for emergencies (24x7 availability schedule) • Operationalize priority setting as agreed with the business • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services • Signals deviations on policy, standard package matters &, after approval, contributes to changes • Ensuring IM process compliance for area of responsibility • Takes care of proper documentation of the application (technical - process – and end-user documentation) • Play an active role in the CAB / Change Advisory Board • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), test the change, amend user documentation, implementation, after care • Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis • Analyses and Supports Key-users training needs and creates /maintains training material • Periodically visit the customer (sites), to discuss tickets, wishes and etc with key users, and demonstrate visibility • Frequently contact with key users on open tickets • Co-responsible for activities to ensure applications functions and operates appropriately • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility • Support projects in execution of changes / enhancements • Participating in implementation improvements and optimization projects • Create and checking content of transports
Job requirements
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