Application Manager Authorizations

Fulltime, Finance Functions

Houston, Texas, United States Apply Now Apply until: Open until further notice

. Purpose of the job



A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.

Functional area: SAP, GRC, VIM, BW, Ariba, Arkieva and Concur Authorizations

(Role management & User Provisioning)







2. Key responsibilities



Application, change (and Project) Support responsibilities.

• Proactively and retroactively ensure compliance with identification and access Management


• Provide user management (Assignment of roles to users, solve password reset/user lock issues,

  User creation/removal/changes (incl. FireFighter), Normal (one time) requests or issues /

  Requests and incidents for the production environment (no enhancements and projects) and Role

  Management / maintenance for the production environment and for Functional Enhancements in

  SAP, GRC, VIM, Ariba, Arkieva and Concur.

• Deliver enhancements and Monitoring,

• Support monitoring of SoD compliance done by business,

• FF/SAST and BSL compliance monitoring,

• Internal Control related enhancements,

• SoD reduction processes/User review processes,

• Cleansing programs

  • (Re-)Assignment of roles to users
  • Role maintenance for the production environment and for Enhancements and Projects

• Project support, based on PMO resource planning

• Incident Management: Keeping systems up and running, by applying a controlled process of

  registering, monitoring and resolving of application related tickets

• Monitoring overall performance of application, responsible for integrity of production environment

• Maintaining the applications according to the SLA and in line with the regional business needs of

  involved Business Unit(s) and organization

• Periodic standby for emergencies (24x7 availability schedule)

• Operationalize priority setting as agreed with the business

• Functioning as a 1st escalation point for the 3rd party vendors and the user community on

  Application Maintenance related services

• Signals deviations on policy, standard package matters &, after approval, contributes to changes

• Ensuring IM process compliance for area of responsibility

• Takes care of proper documentation of the application (technical - process – and end-user


• Play an active role in the CAB / Change Advisory Board

• Executes changes & enhancements: describe problem, information analysis, prepare solution,

  execute system change (self or by third party), test the change, amend user documentation,

  implementation, after care

• Conduct tests as defined in an integration test specification, recording details of any failures and

  carrying out fault diagnosis

• Analyses and Supports Key-users training needs and creates /maintains training material

• Periodically visit the customer (sites), to discuss tickets, wishes and etc with key users, and

  demonstrate visibility

• Frequently contact with key users on open tickets

• Co-responsible for activities to ensure applications functions and operates appropriately

• Supporting project handover activities (hand over from deliverables and knowledge from a project

  to the Application Maintenance teams) for the area of responsibility

• Support projects in execution of changes / enhancements

• Participating in implementation improvements and optimization projects

• Create and checking content of transports



Job requirements



Essential educational qualifications, relevant experience and required skills.


Technical knowledge and skills:

• Professional with sufficient knowledge in own specialized field and has knowledge to

  adjust the package to NR functional requirements and technical context built on an

  understanding of the theoretical concepts and principles and their context

• Experience with relevant Business Application, Platform, infrastructures, relevant

  business processes

• Familiar with IT standards like ITIL, Cobit, CMM.

• Certification in system maintenance / configuration / customizing


Business process knowledge skills:

• Is aware and has knowledge of business processes that are related to a standard package or specific developments

• Builds strong relationships and has overall knowledge of IM/IT and SLA's


Personal characteristics and people skills:

• Drives for efficient results, has customer focus and shows ownership of incidents and


• Works under close guidance and detailed work instructions, work is prioritized and

  checked by manager.

• A team worker with good communication and interpersonal skills

• Positive, proactive, enthusiastic attitude, self-motivated

• Is dedicated to reaching and maintaining the required quality of system performance

  and solutions


Language skills:

• Experience in English (speaking and writing)





Vacancy data
Closing date
Open until further notice
Vacancy number
North America
United States
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Full time/part time
Contract type

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