Manager MDM Operations

Fulltime, Finance Functions

Shanghai, China Apply Now Apply until: 31 May 2020



Purpose of the job:
The Manager MDM Operations is responsible for ensuring that the global team delivers the MDM services as agreed per budget, performance levels and customer expectations. Furthermore s/he will be leading the continuous improvement of the MDM processes.

Key Responsibilities:
·    Managing global MDM Operations Team  - 10+ direct reports
·    Demonstrating a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. 
·    Planning of the activities and overall workload management
·    Maintaining and explaining Service Level Agreements and report on Service Levels to the business
·    Monitoring service levels by global team and driving continuous improvement
·    Managing and improving quality of existing master data
·    Working closely with different business functions 
·    Working closely with the MDM Center of Expertise
·    Managing MDM Operations budget to meet objectives
·    Managing complex master data requests for customers, vendors, materials and finance.  
·    Developing and leading initiatives to improve the MDM Operations processes
·    Maintaining communication with the user community and business stakeholders to manage expectations and obtain first-hand knowledge on upcoming projects / changes
·    Ensuring that the MDM Operations team complies to Nouryon and Internal MDM procedures. 
·    Providing back up support in processing daily workload
·    All other duties as assigned.  

•    Bachelor's degree or above in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
•    Minimum 5 years overall experience with 2-3 years' experience in MDM related function
•    Experience in implementation of MDM processes
•    Experience in interfacing with business operational customers
•    Excellent communication, leadership, team building and people management abilities 
•    Ability to understand change management and drive to resolution
•    International mind-set – sensible for cultural differences
•    Excellent analytical and problem solving skills
•    Both internal and external industry knowledge strongly preferred
•    Understanding of external factors influencing master data management such as competitors, regulatory requirements, best in class practices, etc.
•    Ability to identify key areas of opportunity for improvement within MDM processes
•    Able and willing to travel as needed
•    English speaking + writing    
•    Accuracy        
•    Service-minded background / behavior (quick responder)

Vacancy data
Closing date
31 May 2020
Vacancy number
Business unit
Finance Functions
Job characteristics
Job family
Hierarchy level
Entry Level
Full time/part time
Contract type

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