Manager MDM Operations

Fulltime, Finance Functions

Shanghai, China Apply Now Apply until: 31 May 2020

Responsibility

 

Purpose of the job:
The Manager MDM Operations is responsible for ensuring that the global team delivers the MDM services as agreed per budget, performance levels and customer expectations. Furthermore s/he will be leading the continuous improvement of the MDM processes.

Key Responsibilities:
·    Managing global MDM Operations Team  - 10+ direct reports
·    Demonstrating a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. 
·    Planning of the activities and overall workload management
·    Maintaining and explaining Service Level Agreements and report on Service Levels to the business
·    Monitoring service levels by global team and driving continuous improvement
·    Managing and improving quality of existing master data
·    Working closely with different business functions 
·    Working closely with the MDM Center of Expertise
·    Managing MDM Operations budget to meet objectives
·    Managing complex master data requests for customers, vendors, materials and finance.  
·    Developing and leading initiatives to improve the MDM Operations processes
·    Maintaining communication with the user community and business stakeholders to manage expectations and obtain first-hand knowledge on upcoming projects / changes
·    Ensuring that the MDM Operations team complies to Nouryon and Internal MDM procedures. 
·    Providing back up support in processing daily workload
·    All other duties as assigned.  

Requirements:
•    Bachelor's degree or above in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
•    Minimum 5 years overall experience with 2-3 years' experience in MDM related function
•    Experience in implementation of MDM processes
•    Experience in interfacing with business operational customers
•    Excellent communication, leadership, team building and people management abilities 
•    Ability to understand change management and drive to resolution
•    International mind-set – sensible for cultural differences
•    Excellent analytical and problem solving skills
•    Both internal and external industry knowledge strongly preferred
•    Understanding of external factors influencing master data management such as competitors, regulatory requirements, best in class practices, etc.
•    Ability to identify key areas of opportunity for improvement within MDM processes
•    Able and willing to travel as needed
•    English speaking + writing    
•    Accuracy        
•    Service-minded background / behavior (quick responder)

Vacancy data
Closing date
31 May 2020
Vacancy number
N0001042
Organization
Continent
Asia
Country
China
Site
Shanghai
Business unit
Finance Functions
Job characteristics
Job family
Finance
Hierarchy level
Entry Level
Full time/part time
Fulltime
Contract type
Permanent

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