Fleet Agent

Fulltime, -

Tianjin, Tianjin, China Apply Now Apply until: 1 Mar 2021

Key Activities 

  • Follow up on the cylinder service agreements (CSA) violations - for all countries within the region and maintain CSAs database;
  • Monitor CSAs to be in place for all sales orders;
  • Manage fleet planning at customer (timing shipments to customers, contract fulfilment, update return orders); 
  • Be involved in investigation on CRM Cases on Fleet issues; 
  • Balance outgoing fleet orders with corresponding return orders and instruct the customer service Hub to correct or agree; 
  • Customer interactions related to fleet orders and returns; ​
  • Coordinate the fleet availability with fleet planning; ​
  • Communicates with customers on fleet status (status of the return); ​
  • Communicates with Nouryon logistics Hub Team on fleet status;​
  • Investigate and solve issues along the global fleet return
  • Work with regional fleet planner to balance fleet availability within region
  • Coordinates with Convoy Hub team to make sure all return empty fleets are cleared customs and return to sites on time in compliance​;
  • Calculates fleet charges (rental/demurrage) based on Cylinder Service Agreements (CSAs) and fleet availability and Sales Quotation; Instruct CS Hub to invoice;
  • Coordinates return with customer or with satellite CS (local language coverage)
  • Updates/complete return order with date / rate (“DAP” destination harbor)
  • Requests transport contract for Nouryon paid return with transport procurement Coordinates practical transport related issues with convoy hub



  • Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred.
  • 3 -5 years or more in Customer Service or Sales Support experience in manufacturing and/or logistics preferred
  • Fluent in English
  • Preferably experienced with CRM
  • Understanding of manufacture business environments and workflows.
  • Strong oral and written communications skills, customer focused, result oriented, an effective team player, information synthesis and efficient problem solving required.
  • Knowledge of SAP, preferably in Sales and Distribution

Vacancy data
Closing date
1 Mar 2021
Vacancy number
Job characteristics
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Hierarchy level
Full time/part time
Contract type

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