Application Manager Service Now

Fulltime, Finance Functions

Texas, Houston, United States Apply Now Apply until: Open until further notice

 

Nouryon has an outstanding opportunity for An Applications Manager Service Now in Houston, TX.

 

A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.

Key Responsibilities

A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.

•             Ensures solutions compatible with the existing (technical and functional) architecture to ensure compliance with business and IM strategy, policy, guidelines, budget, and operational supportability

•             Ensures quality and consistency with template design for deployments

•             Supports demand management in the ideation phase and early stages of the IM projects

•             Influences others regarding the role and relevance of Application Manager in the business

•             Proactively seeks continuous business and service improvement opportunities (cost and performance)

•             Identifies opportunities to build cross-functional working relationships both including various internal (Service Integration Management team, Finance, HR, Procurement, Master Data Management, continuous improvement teams) and external parties (suppliers, peers, and others)

 

Functional area: ServiceNow

Application, change (and Project) Support responsibilities

• Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets

• Monitoring overall performance of application, responsible for integrity of production environment

• Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization

• Periodic standby for emergencies (24x7 availability schedule)

• Operationalize priority setting as agreed with the business

• Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services

• Signals deviations on policy, standard package matters &, after approval, contributes to changes

• Ensuring IM process compliance for area of responsibility

Takes care of proper documentation of the application (technical - process – and end-user documentation)

• Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), test the change, amend user documentation, implementation, after care

• Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis

• Analyses and Supports Key-users training needs and creates /maintains training material

• Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility

• Frequently contact with key users on open tickets & act as co-coordinator for Key User network

  and meetings

• Co-responsible for activities to ensure applications functions and operates appropriately

• Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility

• Support projects in execution of changes / enhancements

• Participating in implementation improvements and optimization projects

• Translates business requirements into solutions and/or solution directions in the area of planning and related areas (logistics, inventory management)

• Contributes to and initiates continuous improvement activities

• Keeps IM documentation and CMDB up to date for the business processes and applications in scope

 

Job Requirements

Master / bachelor’s degree in business management, computer science, computer engineering, or a related field of study

• Background: IT consulting, IT architect, or business role with IT affinity or experience (e.g. supply planner, S&OP or ISC management)

• Professional with at least 5 years of experience in the IT sector

• Knowledge of / experience with the manufacturing / process industry is a pro

• Ability to rapidly comprehend the functions and capabilities of new trends and technologies.

• Experience and knowledge of business process modelling and application architecture design (logical and physical) – frameworks, tools, technologies, methodologies

• Proposed solutions or directions using knowledge, experience and analysis of available information

• At least 2 years of experience with the ServiceNow Platform (especially ITSM, HR and ITBM modules), related infrastructures (e.g. AD, Mid Server, SCCM) and interfacing

• Familiar with IT standards like ITIL version 4, Cobit, CMM.

• Certification in system maintenance / configuration / customizing

Business process knowledge skills:

• Is aware and has knowledge of business processes that are related to a standard package or specific developments

• Builds strong relationships and has overall knowledge of IM/IT and SLA's

Vacancy data
Closing date
Open until further notice
Vacancy number
N0003260
Organization
Continent
North America
Country
United States
State/Region/Province
Texas
Site
Houston
Business
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Professional/Experienced/Specialist
Full time/part time
Fulltime
Contract type
Permanent

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