Application Manager SAP P2P Ariba

Fulltime, Finance Functions

Jiangsu, Suzhou, China Apply Now Apply until: Open until further notice

Key responsibilities: 

    • Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets
    • Monitoring overall performance of application, responsible for integrity of production environment
    • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
    • Periodic standby for emergencies (24x7 availability schedule)
    • Operationalize priority setting as agreed with the business  
    • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
    • Signals deviations on policy, standard package matters & after approval, contributes to changes
    • Ensuring IM process compliance for area of responsibility
    • Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)
    • Keep CMDB up to date for the business processes and applications in scope
    • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
    • Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets
    • Monitoring overall performance of application, responsible for integrity of production environment
    • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
    • Periodic standby for emergencies (24x7 availability schedule)
    • Operationalize priority setting as agreed with the business 
    • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
    • Signals deviations on policy, standard package matters & after approval, contributes to changes
    • Ensuring IM process compliance for area of responsibility
    • Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)
    • Keep CMDB up to date for the business processes and applications in scope
    • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
    • Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
    • Analyses and Supports Key-users training needs and creates /maintains training material
    • Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility
    • Frequently contact with key users on open tickets & act as co-coordinator for Key User network and meetings
    • Co-responsible for activities to ensure applications functions and operates appropriately
    • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
    • Support projects in execution of changes / enhancements
    • Participating in implementation improvements and optimization projects
    • Create and checking content of transports
    • Play an active role in the CAB / Change Advisory Board
    • Administer the SAP Ariba & SAP Ariba Network as well as the SAP Ariba configuration tables in SAP ECC
    • Configure & review SAP Ariba approval flow setups and data
    • Implement further automation initiatives
    • Support complex seller integrations

 

Job Requirements: 

Essential educational qualifications, relevant experience and required skills. 

Technical knowledge and skills:

    • Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to NR functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context
    • Experience with relevant Business Application, Platform, infrastructures, relevant business processes
    • Familiar with IT standards like ITIL, Cobit, CMM.
    • Certification in system maintenance / configuration / customizing 

Business process knowledge skills:

    • Is aware and has knowledge of business processes that are related to a standard package or specific developments
    • Builds strong relationships and has overall knowledge of IM/IT and SLA's 

Personal characteristics and people skills:

    • Drives for efficient results, has customer focus and shows ownership of incidents and problems
    • Works under close guidance and detailed work instructions, work is prioritized and
    • checked by manager.
    • A team worker with good communication and interpersonal skills
    • Positive, proactive, enthusiastic attitude, self-motivated
    • Is dedicated to reaching and maintaining the required quality of system performance and solutions 

Language skills:

    • Experience in English (speaking and writing)

Vacancy data
Closing date
Open until further notice
Vacancy number
N0003718
Organization
Continent
Asia
Country
China
State/Region/Province
Jiangsu
Site
Suzhou
Business
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Entry Level
Full time/part time
Fulltime
Contract type
Permanent

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