Service Integration Specialist

Fulltime, Finance Functions

Texas, Houston, United States Apply Now Apply until: Open until further notice

 

Nouryon has an outstanding opportunity for a Service Integration Specialist in Houston, Texas.

 

In this role, you will support the overall delivery of Service Integration Management (SIM). You will ensure that the IM Services processes are defined, implemented and improved; that performance and compliance of the processes is monitored, reported on and that improvements are initiated. You drive standardization, compliance and continuous improvement across Nouryon and its suppliers.

 

Key responsibilities include
• Perform the cross-supplier integration of SIM processes
• Develop and maintain SIM processes and procedures, policies and governances, implementing improvements where necessary
• Establish and evaluate the functional maintenance and administration of relevant parts of the underpinning ITSM toolset (ITSM – Information Technology Service Management)
• Chair advisory and review meetings on change, incident, problem, service request, service level, asset and configuration management, ensuring that recommendations are expedited
• Provide advice to operational delivery on the impact of SIM processes
• Promote awareness of the importance of a structured process
• Draw conclusions based on complex analysis in different technical domains, propose and implement measures to optimize tactical/strategic approaches

 

To qualify for this role, you have:
• A bachelor’s degree or higher or equivalent experience (4+ years) in ICT process management in an international environment
• At least 3 years experience in global service management based on ITIL, including ITSM solution ServiceNow
• Experience in process development and ability to translate demand into structured processes
• Deep and broad knowledge of all ITSM processes as they relate to, and impact on, the SIM discipline
• The ability to work under general supervision within work agreement, with end results reviewed by manager on a monthly basis
• The ability to contribute to global procedures, roadmaps and operating plans by acting as a sparring partner at a tactical level in terms of analyzing and advising on different alternatives, then ensuring the implementation of proposals
• Strong interpersonal and communication skills, including fluent written and spoken English

 

Vacancy data
Closing date
Open until further notice
Vacancy number
N0003736
Organization
Continent
North America
Country
United States
State/Region/Province
Texas
Site
Houston
Business
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Professional/Experienced/Specialist
Full time/part time
Fulltime
Contract type
Permanent

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