Sales Support

Fulltime, -

Shanghai, China Apply Now Apply until: 31 Oct 2021

Tasks & Responsibilities

  • Onboard customers MyNouryon facilitating electronic orders, self-service document retrieval
  • Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
  • Run First Order Checks and reach out to customer to go through questionnaire
  • Authorized requestor for pricing, SAP contract and master data requests
  • Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
  • Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
  • Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Consignment order management; match Consignment bill with internal SAP inventory (under discussion on split with customer service)
  • Coordinate Vendor Managed Inventory (VMI) order management, trigger to Customer Service to enter orders (under discussion on split with customer service)
  • Contact customer directly when first dunning attempt by Credit Control is unsuccessful
  • Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
  • Settle rebates based on the rebate agreement provided by the sales team
  • Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer
  • Handle back office contract administration including archiving of documents related to the sales process
  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
  • Assist with the correct customer tagging in SAP
  • Assist with the correct tagging of sales via shared distributors
  • Pro-actively monitor order pattern behaviour
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
  • Investigate price disputes & coordinate price corrections, communicate corrections
  • Trigger customers to return fleet equipment when needed & coordinate fleet return equipment moves (Business Line to elaborate on individual JD)
  • Support complaints and sampling process
  • Request and follow up on LCL and FCL sea freight quotations, air freight quotations.
  • Providing Import / Export data to AM.
  • Coordinating & providing Market Intelligence within regional – global teams
  • Co ordinating & collecting technical information
  • Familiarize with country / region regulation, trade agreements, wide-ranging taxes, tariff, HS code, custom processes
  • Supporting product/customer forecasts to ensure accuracy


Key Functional Competencies

  • Strong communicator
  • Deliver outstanding results
  • Following through on commitments
  • Relationship builder
  • Able to multitask and prioritize
  • Good problem solver

Vacancy data
Closing date
31 Oct 2021
Vacancy number
Job characteristics
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Full time/part time
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