Sales Support

Fulltime, -

Shanghai, China Apply Now Apply until: 31 Oct 2021

Key Objectives/Principal Accountabilities

  • Authorized requestor for pricing, SAP contract and master data requests
  • Coordinate price changes with Account Manager & submit price changes to Sales Admin
  • Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins
  • Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
  • Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
  • Settle rebates based on the rebate agreement provided by the sales team
  • Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
  • Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer
  • Support complaints and sampling process
  • Onboard customers MyNouryon facilitating electronic orders, self-service document retrieval
  • Run First Order Checks and reach out to customer to go through questionnaire
  • Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
  • Handle back office contract administration including archiving of documents related to the sales process
  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
  • Pro-actively monitor order pattern behaviour
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
  • General administration support to the whole HPC team



  • 2 years + working experience
  • Bachelor’s degree or above of administration, international trading, engineering
  • Solid Customer service and administration experience is preferred

Vacancy data
Closing date
31 Oct 2021
Vacancy number
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

Open positions in Other

See all

Open positions in China

See all

About Nouryon

To see the video, please accept the media and social cookie. Cookie settings

Apply for this job by clicking the button. You will be asked to create a profile first.