Sales Support

Fulltime, -

Shanghai, China Apply Now Apply until: 31 Oct 2021

Key Objectives/Principal Accountabilities

  • Authorized requestor for pricing, SAP contract and master data requests
  • Coordinate price changes with Account Manager & submit price changes to Sales Admin
  • Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins
  • Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
  • Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
  • Settle rebates based on the rebate agreement provided by the sales team
  • Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
  • Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer
  • Support complaints and sampling process
  • Onboard customers MyNouryon facilitating electronic orders, self-service document retrieval
  • Run First Order Checks and reach out to customer to go through questionnaire
  • Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
  • Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
  • Handle back office contract administration including archiving of documents related to the sales process
  • Act as business line focal point across functions on customer related issues regarding the post-order process
  • Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
  • Pro-actively monitor order pattern behaviour
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
  • General administration support to the whole HPC team

 

Requirements

  • 2 years + working experience
  • Bachelor’s degree or above of administration, international trading, engineering
  • Solid Customer service and administration experience is preferred

Vacancy data
Closing date
31 Oct 2021
Vacancy number
N0004183
Organization
Continent
Asia
Country
China
Site
Shanghai
Business
-
Job characteristics
Job family
Other
Hierarchy level
Professional/Experienced/Specialist
Full time/part time
Fulltime
Contract type
Permanent

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