Customer Service Representative i Bohus

Full-time, Pulp & Perform. Chemicals

Västra Götaland, Sweden Apply Now Apply until: 11 Aug 2019


Do you have experience in logistics and customer service? Would you like to work in a coordinating role in an international environment? We are now seeking our next Customer Service Representative to Nouryon Pulp and Performance Chemicals in Bohus.
In the role as Customer Service Representative you will fulfill the “Order To Cash” cycle for all assigned orders. You will ensure the processing and monitoring is managed in accordance with agreed terms in order to optimally serve customer needs. In this role you will have many contact areas both internally and externally. You provide high customer service level by building and maintaining customer relationships.

Main responsibilities

  • Confirm orders to customers and ensure that the customers special requirement on quality, packaging and documents can be met
  • Manage transport administration, for e.g book transport for every order and send transport instruction in compliance with law, regulations and HSE policies
  • Coordinate all information regarding customer requirements and requests with internal stakeholders, such as sales managers, production managers, logistics operators etc. to ensure correct deliveries and customer satisfaction
  • Contribute to Continuous Improvement; implement and/or optimize work processes, techniques and systems
  • Handle export order with payment terms draft, collection and Letter of credit

Working hours:
Monday – Friday, 08:00 – 16:30 with flextime.

Job Requirements

  • Academic education in Economy or Logistics, or corresponding experience/competence
  • Work experience within logistics, especially within shipping, is required
  • 2-3 years of working experience in customer service
  • Excellent knowledge in Swedish and English (written and spoken), and preferably additional languages

Following qualifications are not demanded, though viewed as meritorious.
  • Knowledge of SAP and especially the OTC flow
  • Experience from working in a global environment is an advantage
  • Skills in MS Office package

To be successful in this position we believe that you have a high social competence, high customer focus and the ability to build successful and long term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You have the ability to work efficiently and being able to prioritize in your daily work.

Why join us?

Are you passionate about sustainability, innovation, safety, and collaboration? Do you want to grow together with a company that is forward-looking and continuously improving how they work? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. They believe that building long-term relationships and integrity are keys to success. If you stand for these values we will gladly make way for your ambitions. We offer you countless career opportunities. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

Additional information

This is a permanent position on a full time basis, reporting to the Customer Service Supervisor based in Bohus.

Please apply via our online recruitment system with an uploaded job specific resume and cover letter. We do not accept applications via e-mail, these applications will be disregarded.

For additional information about the vacancy please contact Margaretha Svensson, Customer Service Supervisor, +46 709 57 73 60 or

For information about the recruitment process, please contact Anesa Divovic, Talent Resourcing partner, +46 709 57 73 61 or

For union related questions please contact:
Akademikerklubben: Luba Nilsson, +46 31 58 75 09
Unionen: Helene Rosenlund, +46 31 58 77 28
Ledarna Torwald Krantz +46 31 58 78 32

If you have and general questions about your application need assistance please contact:

More about the business

Nouryon has about 10,000 employees and operate in over 80 countries around the world. Over the course of our nearly 400-year journey to become a global specialty chemicals leader, we have built up a wealth of expertise, forged long-term customer partnerships, and earned a place among the best performing companies in our industry in terms of safety, sustainability, and reliability. Our products play an essential role in everyday life for people around the globe. 

Do not forget to follow us on LinkedIn  and  < A HREF="">Facebook for regular updates of new exciting positions and stories about our achievements. 


The application process

After the closing date, we will start the selection process.  
In  our  first  selection  we thoroughly go through all the applications. If  your  skills and  qualifications match the  profile  we  are  looking for, you will be invited to an initial phone interview that takes approximately 30 minutes. If  you  proceed in  our  selection process  we  invite  you to a face-to-face  interview  that  takes  about 1,5  hours.  There  you  will  meet  with the  recruiter and the  hiring manager.  
In addition to this interview, you will be asked to conduct a problem-solving test and a personality analysis. We will discuss the results during the interview. 
We look forward to your application! 
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment. 
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies. 

Vacancy data
Closing date
11 Aug 2019
Vacancy number
Västra Götaland
Business unit
Pulp & Perform. Chemicals
Job characteristics
Job family
Hierarchy level
Full time/part time
Contract type

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About Nouryon

We are a global specialty chemicals leader. Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.

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