Terms of use

May 2020



This site is operated and maintained by the Nouryon Chemicals Holding B.V. entity referred to in the "Website Owner" section of this website (hereafter "Nouryon" or "we"). Your access to and use of this site is subject to the following Terms of Use. By accessing and using this site, you accept these Terms of Use, without limitation or qualification. Additional terms may apply if you make any orders through the website.

Intellectual property rights

Unless otherwise stated, all intellectual property rights to the contents of this site including but not limited to text, images, audio, video, html-code and buttons (hereafter "Information") are owned by Nouryon and/or its group companies. These rights include but are not limited to all copyrights, trade names and trademarks of Nouryon and/or its group companies.

Nothing contained in this site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of Nouryon or any third party. 

Information and liability

The Information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Nouryon. This site and the Information are provided "as is" and Nouryon makes no representation or warranty of any kind with respect to this site or any site or service accessible through this site. Nouryon expressly disclaims all express and implied warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event will Nouryon be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this site, any Information on or accessed through this site or any site service linked to, or any copying, displaying, or use thereof.

Financial Information

This website may include financial Information. This financial Information, including but not limited to share prices, is for general information purposes only. Nouryon shall not be liable for damages resulting from any lack of continuous accuracy or correctness of such financial Information. The publication of financial Information, including but not limited to annual reports or annual accounts, on this website does not constitute an official publication and is not binding.

This website and the Information do not constitute an invitation or an offer to invest in any securities of Nouryon, including but not limited to any type of equity or debt instrument, in any way. Visitors of this website should not base their decision to invest or to trade in the securities of Nouryon on this website or the Information published on this website. Future developments and future results may deviate substantially from views, opinions or expectations that may be expressed on this website or in the Information published on this website.

Information of third parties

The Information originating from third parties constitutes an expression of the personal opinions of those third parties. Nouryon is not responsible and shall not be liable for such Information. Links on this site may lead to services or sites not operated by Nouryon. No judgment or warranty is made with respect to such other services or sites and Nouryon takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of such Information provided on this site, or any site or service linked to by this site, is at your own risk.

Confidentiality and unauthorized ideas

You are responsible for complying with the laws of the jurisdiction from which you are accessing this site and you agree that you will not access or use the Information on this site in violation of such laws. Unless expressly stated otherwise herein, any information submitted by you through this site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Because of the open nature of the Internet, we recommend that you not submit information you consider confidential.

Nouryon does not accept unauthorized idea submissions outside of established business relationships. To protect the interests of our current clients and ourselves, we must treat the issue of such submissions with great care. Importantly, without a clear business relationship, Nouryon cannot and does not treat any such submissions in confidence. Accordingly, please do not communicate unauthorized idea submissions to Nouryon through this website. Any ideas disclosed to Nouryon outside a pre-existing and documented confidential business relationship are not confidential and Nouryon shall therefore be entitled to develop, use, copy and/or commercially exploit these or similar ideas to the fullest extent and without compensating you or accounting to you. However, if a review is necessary in Nouryon's sole discretion, it will be with the understanding that Nouryon assumes no obligation to protect the confidentiality of your idea or compensate you for its disclosure or use. By submitting an idea or other detailed submission to Nouryon through this website, you agree to be bound by the terms of this stated policy.


If these Terms of Use are or become partially void, the parties will continue to be bound by the remainder of the same. The parties shall replace the void part be provisions that are valid and have legal effect that correspond with those of such void part as much as possible, taking into account the content and the purport of these Terms of Use.

In the event that a translation of these Terms of Use differs from the original English version, the English version will prevail.

Applicable law and jurisdiction

These Terms of Use shall be exclusively governed by the laws of the country in which Nouryon is established. All disputes arising in connection with these Terms of Use, including but not limited to disputes concerning the existence and validity thereof, shall be resolved by the competent courts of aforesaid country.


MY NOURYON Terms of Use

Please read these Terms of Use (these “Terms”) carefully. They contain important terms about your rights to use the My Nouryon portal and any subsequent versions of our Distributor app (collectively, the “Portal”), and our obligations to you related to your Portal use.

These Terms are between you, as the individual using the Portal (“you”), and Nouryon Chemicals Holding B.V. (with its affiliates, “Nouryon” or “we” or “us”). These Terms apply to your use of (including any access to and downloading from) the Portal and any orders placed through the Portal (“Orders”), including any materials and services available therein. Any Orders placed through the Portal are subject to either (i) Nouryon’s General Conditions of Sale or (ii) any other specific commercial terms, as agreed with your organisation, which prevail over Nouryon’s General Conditions of Sale.

By using the Portal, you agree to be bound by these terms and affirm that (i) you are an authorised representative of your organisation and can bind your organisation when submitting orders on the portal and (ii) you are of legal age where you live and have the legal capacity to enter into these terms.

Your Rights

Subject to your compliance with these Terms, and for so long as you are permitted by Nouryon to use the Portal, you may view and use any portion of the Portal to which we provide you access under these Terms, solely in accordance with the functionality that we make available to you. You use the Portal at your own risk, and we make no representations or warranties that the Portal will be suitable for your intended use or any particular purpose. 


We may change these Terms from time to time by notifying you of such changes, by the means specified for notices in Section 15, at least two weeks before they become effective. If you do not object to such changes becoming effective within that time period, your consent to such modification is deemed given. You will be informed about this effect of your silence in the notification. If you object to the modifications becoming effective, we may terminate these Terms with immediate effect. Also, your clicking or tapping any button or box marked “Accept,” “Agree” or “OK” (or a similar term) in connection with being notified about the change and a reviewable version of the new terms will constitute your acceptance of such changes. The “Last Updated” legend above indicates when these Terms were last changed. Any such changes will not apply to any dispute between you and us arising prior to the date on which the change becomes effective.

We may modify all or part of the Portal at any time. When making changes to the portion of the Portal used by you based on these Terms, we shall take into account your reasonable interests. A change is deemed reasonably acceptable for you in particular if it is necessary to adapt the Portal to reflect technological developments (in particular, information security developments), market requirements, as well as any changes in the applicable law, and in case of any new features, functions, or services added to the Portal. If a change to the Portal is not reasonably acceptable to you, you have the right to terminate these Terms by ceasing to use the Portal.

At any time and without liability or prior notice, we may suspend or discontinue all or part of the Portal (including access to the Portal via any third-party links), or offer opportunities to some or all Portal users. We reserve the right to introduce new features or functionality for which the payment of fees may be required.

Information Submitted Through the Portal

Your submission of information through the Portal is governed by these Terms and the My Nouryon Privacy Policy, located at Nouryon Privacy Policy (the “Privacy Policy”). You represent and warrant that any information which you upload or otherwise provide to the Portal is and will remain accurate and complete, and that you will maintain and update such information as needed.

You agree:

  • (a) to ensure that the terms of any Orders and any information that you provide in connection with such Orders are complete and accurate; and
  • (b) that Nouryon is not responsible for any Damages (as defined below) incurred by you as a result of any inaccurate or incomplete Orders and/or information that you provide to Nouryon.

Jurisdictional Issues

The Portal may not be appropriate or available for use in some jurisdictions. Any use of the Portal is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the Portal’s availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

Registration; User Names and Passwords

You may need to register or otherwise enter a user name, password or other data, information or credential with respect to the Portal (collectively, “Access Credentials”) to use all or part of the Portal.

We may reject, or require that you change, any Access Credential that you provide.

Access Credentials are for personal use only in accordance with these Terms and you should keep them confidential; you, and not Nouryon, are responsible for any use or misuse of your Access Credentials and, in each case, you must promptly notify us of any actual or suspected confidentiality breach or unauthorised use of your Access Credentials or your Portal account.

You are responsible for obtaining, maintaining and paying for all hardware and all telecommunications and other services needed for you to use the Portal (including any applicable device data transmission charges).

Rules of Conduct

In connection with the Portal, you must not:

  • (a) post, transmit or otherwise make available through or in connection with the Portal any materials that are or may be: (i) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (ii) defamatory, libellous, fraudulent or otherwise tortious; (iii) obscene, indecent, pornographic or otherwise objectionable; or (iv) protected by copyright, trade mark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner;
  • (b) post, transmit or otherwise make available through or in connection with the Portal any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment;
  • (c) use the Portal for any purpose that is fraudulent or otherwise tortious or unlawful;
  • (d) harvest or collect information about users of the Portal;
  • (e) use the Portal for any commercial solicitation purposes, or transmit through or in connection with the Portal, any spam, chain letters or other unsolicited communications;
  • (f) interfere with or disrupt the operation of the Portal or the servers or networks used to make the Portal available, including by hacking or defacing any portion of the Portal (including any content available thereby); or violate any requirement, procedure or policy of such servers or networks;
  • (g) restrict or inhibit any other person from using the Portal;
  • (h) reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, distribute or otherwise exploit any portion of the Portal except as expressly authorised herein, or as explicitly stated on the Portal without Nouryon’s express prior written consent;
  • (i) reverse engineer, decompile or disassemble any portion of the Portal, except to the extent that such restriction is expressly prohibited by applicable law;
  • (j) remove any copyright, trade mark or other proprietary rights notice from the Portal;
  • (k) frame or mirror any portion of the Portal, or otherwise incorporate any portion of the Portal into any product or service, without Nouryon’s express prior written consent; or
  • (l) use any robot, spider, Portal search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Portal content or reproduce or circumvent the navigational structure or presentation of the Portal, without Nouryon’s express prior written consent.


The Portal makes available content, information, data, materials, services functionality or other resources (collectively, “Resources”), as well as references and links to such Resources. Resources may be made available and owned by Nouryon (“Nouryon Resources”) or by third parties and are not intended to amount to advice on which you should rely. We make no representations as to the accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness or safety of any or all of the Resources and the Portal, or any intellectual property rights therein. Resources are subject to change at any time without notice.

We disclaim all liability and responsibility arising from any reliance placed on any Resources by you or any other user of the Portal, or by anyone who may be informed of the content of any Resources, except with regard to defects of such Resources that were known by us and fraudulently not disclosed by us.

Intellectual Property Rights

You acknowledge that all intellectual property rights in the Portal and all Resources belong to us or our licensors. You have no rights in, or to, the Portal other than the right to access it in accordance with these Terms. 

You cannot use any of our Intellectual Property or confidential Nouryon information for your own commercial purposes.

All trade names, trademarks, service marks, logos, symbols and copyrightable works available through the Portal are the property of their respective owners and, except for the rights that you grant to Nouryon under Section 8, nothing contained on the Portal or in these Terms should be construed as granting any right to use any trade names, trademarks, service marks, logos or copyrightable works without the express prior written consent of the owner.

You may not use our trade names, trademarks, service marks, logos, symbols or copyrightable works (“Nouryon Marks”) without our prior written consent. You agree not to use Nouryon Marks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion.

Disclaimer of Warranties

The Portal and any Resources are made available to you without any warranties of any kind, except with regard to defects that have been fraudulently concealed by Nouryon. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Portal or any content on it, whether express or implied. All disclaimers of any kind (including in this Section 9 and elsewhere in these Terms) are made for the benefit of both Nouryon and its affiliates and their respective owners, directors, officers, employees, affiliates, agents, representatives, licensors, suppliers and service providers, and their respective successors and assigns (collectively, the “Nouryon Parties”).

Limitation of Liability

All claims against Nouryon for compensation or damages and reimbursement of expenditures, regardless of the legal nature of the respective claim (e.g., contractual claims, claims arising from tortious acts or under competition law) (collectively the “Damages”) are subject to the limitations of liability set out in this Section 10.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

We will not be liable to you for any Damages (including any direct, indirect or consequential Damages of any kind, or Damages for diminution of value, loss of profits, loss of revenue, loss of business, loss of use or data, or loss of goodwill), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Portal, or your use of or reliance on the Resources on the Portal.

Your sole and exclusive remedy for dissatisfaction with the Resources or the Portal is to stop using the Portal and/or request that Nouryon close your account.

We will not be liable for any Damages caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Portal or to its downloading of any content on the Portal, or on any website linked to the Portal.


To the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless each Nouryon Party from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys’ fees and expenses) arising out of or relating to: (a) your use of, or activities in connection with, the Portal; or (b) any infringement or alleged infringement of these Terms by you.

Termination and Suspension

These Terms are effective until terminated. You may terminate these Terms at any time and without prior notice. Nouryon may terminate these Terms for convenience with two weeks’ prior notice. Nouryon may suspend your right to use the Portal at any time and without prior notice if Nouryon reasonably believes that you have violated or acted inconsistently with these Terms, or if Nouryon reasonably believes this to be necessary to preserve the security or integrity of the Portal. Upon any such termination or suspension becoming effective, your right to use the Portal will immediately cease. In case of a termination becoming effective, Nouryon may, without liability to you or any third party, immediately deactivate or delete your Access Credentials and all associated materials, without any obligation to provide any further access to such materials. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination of these Terms shall remain in full force and effect.

Governing Law

These Terms, your use of (including any access to) the Portal, and all related matters are governed solely by, and construed solely in accordance with, the laws of the Netherlands. You and Nouryon both agree that the courts of the Netherlands will have exclusive jurisdiction.

Information or Complaints

If you have a question or complaint regarding the Portal, please send us a message via our contact form located at contact form or get in touch with your local Nouryon representative. Please note that any electronic communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your correspondence with us.


These Terms do not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Nouryon.

If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision. In such case, both parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under these Terms without restriction.

No waiver by either party of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default.

Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular will have the same meanings when used in the plural, where appropriate and unless otherwise specified.

Any use of the term “including” or variations thereof in these Terms will be construed as if followed by the phrase “without limitation.”

These Terms, including any terms and conditions incorporated herein, are the entire agreement between you and Nouryon relating to the subject matter hereof, and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Nouryon relating to such subject matter.

Notices to you (including notices of changes to these Terms) may be made via posting to the Portal or by e-mail to the most recent email address that you have provided to us (including in each case via links), or by regular mail to the most recent mailing address that you have provided to us.

Without limitation, a printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Nouryon will not be responsible for any failure to fulfil any obligation due to any cause beyond its control.

About Nouryon

Nouryon is a global, specialty chemicals leader. Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore, the dedication of approximately 8,200 employees with a shared commitment to our customers, business growth, safety, sustainability and innovation has resulted in a consistently strong financial performance. We operate in over 80 countries around the world with a portfolio of industry-leading brands.

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