Sales Support

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  

We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you? 

About the job:

The Commercial Excellence & Sales Support Specialist is responsible for ensuring a smooth sales process and supporting day to day internal commercial and customer service activities. This position also contributes to strengthening customer relationships by coordinating activities and process improvement activities across functions to satisfy customer needs and by providing customer service support to internal and external customers.

In your future role as a Sales Support, you will:

• Enable flawless pre and post sales processes (master data and pricing is key)
• Be responsible for monitoring customer fulfillment commitment - comparing orders to contracts.
• Provide sales support to customers with unique requirements.
• Liaison between trade compliance and customers/sales
• Coordinate customer complaints, recertifications, and price supports.
• Manage and lead customer MDM request.
• Provide continuous improvement to ensure cohesive and robust sales processes including master data, fleet, pricing, sample management and commercial training.
• Coordinate rebate management with account and/or sales and marketing managers.
• Coordinate special tasks between customers/sales/customer service/and logistics
• Gather data and analysis in support of driving change and process improvements.
• Act as the right hand to Commercial Excellence & Sales Support Manager and business line Commercial Manager

We believe you bring:

• Bachelor’s Degree or relevant experience required.
• 5+ years’ experience in Sales Support or Customer Service role in a manufacturing and/or logistics organization
• History of increasing responsibilities and leadership experience
• Fluent in English. Preferable additional command of Spanish
• Experience (proficiency preferred) in ERP, SAP system, preferable in a Sales and Distribution, B2B international environment.
• Experience with CRM (MS Dynamics)
• Understanding of manufacture business environments and workflows
• Strong oral and written communication skills, customer focused, results oriented, an effective collaborator, information synthesis and efficient problem solving required.
• Experience with data analysis in Excel

Good to know:
 

This is a permanent position on a full-time basis, reporting to the Commercial Excellence & Sales Support Manager in Chicago, IL.

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/  

We look forward to receiving your application! 

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.  
  

About Nouryon:

We’re looking for tomorrow’s Changemakers, today. 

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

Visit our website and follow us on LinkedIn.  

#WeAreNouryon #Changemakers 

Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.