Application Manager MES

Fulltime, Finance Functions

Ningbo, Zhejiang, China Apply Now Apply until: Open until further notice

A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Nouryon (NR) Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.


Functional area:

  • MES(Manufacturing Execution system, based on GE Plant Applications platform):
    • Production Portal: Batch detection, production parameters collection, genealogy, process order execution etc
    • Quality Portal: specifications, quality data autolog, quality release, quality material movements, CoA(certificate of analysis), quality notifications
    • Logistics Portal: Raw material goods receipt, shopfloor inventory , truck/railcar loading and outbound delivery
    • OAM Portal: OEE(Overall Equipment Effectiveness), PEM(Process Efficiency Management, efficiency of raw material/energy consumption)
    • Maintenance Portal: Maintenance Notifications, preventive maintenance based on strokes/running hours etc


General responsibilities

Act withing the regional level in the MES Support model

  • Support the local plant users
  • Do local and regional
    • Configurations
    • Infra monitoring, Tag mgmt. and security maintenance
    • Authorizations and changes
    • Asset management / coordination

EPI Platform, change (and Project) Support responsibilities

  • Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets
  • Monitoring overall performance of application, responsible for integrity of production environment
  • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
  • Periodic standby for emergencies (24x7 availability schedule)
  • Operationalize priority setting as agreed with the business  
  • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
  • Signals deviations on policy, standard package matters & after approval, contributes to changes
  • Ensuring IM process compliance for area of responsibility
  • Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)
  • Keep CMDB up to date for the business processes and applications in scope
  • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
  • Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
  • Analyses and Supports Key-users training needs and creates /maintains training material
  • Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility
  • Co-responsible for activities to ensure applications functions and operates appropriately
  • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
  • Support projects in execution of changes / enhancements
  • Participating in implementation improvements and optimization projects
  • Create and checking content of transports
  • Implement further automation initiatives


Job requirements:


Essential educational qualifications, relevant experience and required skills.


Technical knowledge and skills:

  • Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to Nouryon functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context
  • Experience with relevant Business Application, Platform (MS SQL Server, GE Plant Applications, MS SSRS, GE Historian), infrastructures, relevant business processes
  • Familiar with standards like ITIL, ISA 95, T-SQL
  • Certification in system maintenance / configuration / customizing


Business process knowledge skills:

  • Is aware and has knowledge of business processes that are related to a standard package or specific developments
  • Builds strong relationships and has overall knowledge of IM/IT and SLA's


Personal characteristics and people skills:

  • Drives for efficient results, has customer focus and shows ownership of incidents and problems
  • Works under close guidance and detailed work instructions, work is prioritized and
  • checked by manager.
  • A team worker with good communication and interpersonal skills
  • Positive, proactive, enthusiastic attitude, self-motivated
  • Is dedicated to reaching and maintaining the required quality of system performance and solutions


Language skills:

  • Experience in English (speaking and writing)
  • Proficiency in Mandarin

Vacancy data
Closing date
Open until further notice
Vacancy number
Finance Functions
Job characteristics
Job family
Information Management
Hierarchy level
Full time/part time
Contract type

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