Commercial Excellence Manager for Polymers Sales Support

Fulltime, -

Chicago, Illinois, United States Apply Now Apply until: Open until further notice

 

Nouryon has an outstanding opportunity for a Commercial Excellence Manager for Polymers Sales Support in Chicago, IL.

 Key Accountabilities:

Management and development of sales support team

  • Coach, train, guide and motivate team members
  • Supervision all Sales, CRM, GtM and OTC processes (incl. liaison with Compliance regarding escalated duty drawback cases) within the Americas Sales Organization
  • Liaising with regional transport and CS hubs

 

Commercial Excellence

  • Liaising with BL PS global CE initiatives and coordinate regional commercial excellence activities. Implement CE initiatives and processes in the region
  • Develop, plan, create acceptance and execute CE improvement projects according to the agreed scope, in time, in budget.
  • Assure proper governance for CRM modules for regional sales and marketing group
  • Measure and implement training and development for sales and marketing team
  • Coordinate and implement agenda for sales activity review meetings

 

Digital

  • Drive digital agenda within sales team;
  • Act as Product Owner of the Digital landscape in close cooperation with the Sales team and Customer Service Hub team;
  • Drive continuous improvement of solutions and processes together with the other region’s Digital Leads and the central Digital team.

 

 

Key Activities:

 

 

Commercial Excellence

  • Regional coordination on company level projects - Legal Entity change, company address changing etc
  • Collect feedback of business requirements to further improve the functionality
  • Own regional complaint process by running regional Complaint Cases review meeting and escalate to other regions or sites
  • Continuously improving commercial processes (GtM Rules, Customer Segmentation, etc)
  • Liaising with BL PS global to implementing CGA initiatives and processes in the region
  • Align sales support initiatives and share best practices with other regions
  • Monitor and implement commercial training and development program for sales and marketing team
  • Liaising with global CRM team to assure proper governance for changes/modules implemented in regional sales and marketing group

 

Digital

  • Maintain user database for Customer Portal; reporting, training, act as Super Key-User etc.
  • Monitor accuracy and completeness of data
  • Advisor to stakeholders to improve data quality and efficiency of the tools
  • Support the BL Digital Channel manager/ CS Hub in the development, communication and implementation of Digital processes and projects in and across businesses and functions
  • Identify customer facing digital improvement opportunities and support the implementation
  • Act as Digital ambassador, both to the Customer Service Hub as well as to the Sales team

 

 

Job Qualifications:

  • Bachelor required; Master’s degree preferred.  Relevant work experience will be considered in lieu of education requirement
  • Minimal 3 years of people management experience
  • 7+ years of relevant experience in sales-, customer service- and Order-To-Cash processes
  • Familiar with digitalization of processes
  • Fluent in the English language
  • Excellent communication and presentation skills
  • Project management
  • Experience in working in an international setting
  • Computer skills (SAP, BW, MS Office, MS CRM)
  • Drive change and be able to communicate innovative / digital concepts

 

Vacancy data
Closing date
Open until further notice
Vacancy number
N0004813
Organization
Continent
North America
Country
United States
State/Region/Province
Illinois
Site
Chicago
Business
-
Job characteristics
Job family
Other
Hierarchy level
Management
Full time/part time
Fulltime
Contract type
Permanent

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