Nouryon has an outstanding opportunity for an Application Specialist SAP Success Factors in Houston, TX.
OPEN TO RELOCATING CANDIDATES LIVING IN THE US. Relo package included.
A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Business! As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.
Functional Area:
- SAP SuccessFactors
- HR processes including:
- Recruiting
- Onboarding 2.0
- Performance and Goals
- Compensation
- Succession and Development
- Learning
- Workforce Analytics and Reporting
- Time and Attendance
- Cloud Platform Integration (CPI);
- Integrations with downstream systems, as T&A, Payroll, I&A, Concur
- Hands-on experience with Cloud Platform Integration (CPI)
Be certified in at least one SuccessFactors module
Key Responsibilities:
Application, change (and Project) Support responsibilities
• Incident Management: Keeping systems up and running, by applying a controlled process of
registering, monitoring and resolving of application related tickets
• Monitoring overall performance of application, responsible for integrity of production environment
• Maintaining the applications according to the SLA and in line with the regional business needs of
involved Business Unit(s) and organization
• Periodic standby for emergencies (24x7 availability schedule)
• Operationalize priority setting as agreed with the business
• Functioning as a 1st escalation point for the 3rd party vendors and the user community on
Application Maintenance related services
• Signals deviations on policy, standard package matters & after approval, contributes to changes
• Ensuring IM process compliance for area of responsibility
• Takes care of proper and updated documentation of the application (technical - process – and
end-user documentation)
• Keep CMDB up to date for the business processes and applications in scope
• Executes changes & enhancements: describe problem, information analysis, prepare solution,
execute system change (self or by third party), unit test of the change, amend user
documentation, implementation, after care
• Conduct tests as defined in an integration test specification, recording details of any failures and
carrying out fault diagnosis
• Analyses and Supports Key-users training needs and creates /maintains training material
• Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and
demonstrate visibility
• Frequently contact with key users on open tickets & act as co-coordinator for Key User network
and meetings
• Co-responsible for activities to ensure applications functions and operates appropriately
• Supporting project handover activities (hand over from deliverables and knowledge from a project
to the Application Maintenance teams) for the area of responsibility
• Support projects in execution of changes / enhancements
• Participating in implementation improvements and optimization projects
• Create and checking content of transports
• Play an active role in the CAB / Change Advisory Board
• Implement further automation initiatives
• Support complex seller integrations
Job Qualifications:
Master / bachelor’s degree in business management, computer science, computer engineering, or a related field of study
Technical knowledge and skills:
• Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to NR functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context
• Experience with relevant Business Application, Platform, infrastructures, relevant business processes
• Familiar with IT standards like ITIL, Cobit, CMM.
• Certification in system maintenance / configuration / customizing
Business process knowledge skills:
• Is aware and has knowledge of business processes that are related to a standard package or specific developments
• Builds strong relationships and has overall knowledge of IM/IT and SLA's• Knowledge of Arkieva planning software, hands on experience in SAP ECC implementation projects and programs, and familiarity with technical IT concepts are pros
• Knowledge of / experience with the manufacturing / process industry is a pro
• Ability to rapidly comprehend the functions and capabilities of new trends and technologies, especially in the SAP/IBP ecosystem
Experience and knowledge of business process modelling and application architecture design (logical and physical) – frameworks (TOGAF), tools, technologies, methodologies
• Proposed solutions or directions using knowledge, experience and analysis of available information
• Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to NR functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context
• Experience with relevant Business Application, Platform, infrastructures, relevant business processes
• Familiar with IT standards like ITIL, Cobit, CMM.
• Certification in system maintenance / configuration / customizing
