Our values:
We aim high
We own it
We do it right
We are looking for a professional to work as a SAP Application Manager in the Production Planning & Quality Management (PP/QM) module, for the Information Management team, located at our office in Insurgentes Sur, Mexico City.
Qualifications:
• Professional degree in Information Management/Technology or a similar field;
• Advanced conversational English level;
• Essential previous experience with SAP Production Planning & Quality Management (PP/QM) module;
• Mobility to work on-site in CDMX.
Main responsibilities:
• Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring, and resolving application-related tickets;
• Monitoring overall performance of the application, responsible for the integrity of production environment;
• Maintaining the applications according to the SLA and in line with the regional business needs;
• Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services;
• Ensuring IM process compliance for area of responsibility;
• Takes care of proper and updated documentation of the application;
• Keep CMDB up to date for the business processes and applications in scope;
• Executes changes and enhancements: describe the problem, information analysis, prepare a solution, execute system change (self or by a third party), the unit test of the change, amend user documentation, implementation, and aftercare;
• Conduct tests as defined in an integration test specification;
• Analyzes and Supports Key-users training needs and creates /maintains training material;
• Frequently contact key users and act as co-coordinator for them;
• Co-responsible for activities to ensure applications function and operates appropriately;
• Supporting project handover activities for the area of responsibility;
• Support projects in the execution of changes/enhancements;
• Participating in implementation improvements and optimization projects;
• Create and check the content of transports;
• Play an active role on the CAB / Change Advisory Board;
• Implement further automation initiatives;
• Support complex seller integrations.
To succeed in this position, you must enjoy working independently, and be committed and deadline-oriented.
Have you identified yourself and want to be part of our company?
