Los Reyes La Paz, Mexico State, Mexico Apply Now Apply until: Open until further notice

Office Based Account Manager (OBAM) 

 

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  

 

 

In your future role as OBAM you will

  

Give service to existing accounts, prospecting new customers, grow customer base through addition of new customers (polymer and nonpolymeric applications) and you will provide market intelligence feedback to commercial management.

 

  • Grow business at existing accounts
  • Review, manage and improve pricing levels within guidelines set out by commercial management.
  • Apply tier service level charges where applicable.
  • Develop new accounts for future sales.
  • Exercise technical selling to the fullest by calling technical employees at accounts (manufacturing managers etc).
  • Development of own technical knowledge of product lines and product application is a key success factor in this respect.
  • Prospecting
  • Approach potential customers to check if there is a demand for BUPC products
  • Make value proposition and utilize resources within BUPC to convert the opportunity into business
  • Provide market intelligence feedback to commercial management on ·
  • Market environment
  • Potential new projects 
  • Manage relations with internal functions/departments to ensure customer satisfaction
  • Ownership of customer complaint (OFI) resolution, as appropriate.
  • Grow customer relationships to a magnitude such that they can be turned over to field account managers.
  • Establish alone or in concert with field account manager(s) an annual sales plan for the assigned business scope within the overall strategy set out by commercial management. Such sales plan should aim to protect existing business as well as developing new business.
  • Pre-planning and timely reporting of customer calls as appropriate using pre-defined templates.
  • Provide reliable sales forecast to ensure proper product availability planning.
  • Participate in regular margin management review meetings with commercial management
  • Meet Annual Sales Budget (Volume, Revenue, Contribution Margin) defined by commercial management
  • Days of sales outstanding should be within the annual target
  • Overdue receivables should not exceed target of total receivable amount
  • Sales forecasts in Arkieva should be accurate and updated regularly
  • Price Quotes (SCL’s) should be accurate and up to date.
  • Meet agreed number of call reports per year.
  • Grow customer base through addition of new customers (polymer and non-polymer applications). At least 5 new “leads” contacted per month.
  • Timely follow-up on samples sent to OBAM accounts

 

 

 

We believe you bring

 

  • Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred
  • 3-5years of customer or technical service experience in a business to business environment.
  • Knowledge of the Polymer market is a strong plus.
  • Additional education in economics or MBA would be valuable.
  • Excellent communication skills, both written and oral in Spanish and English required.
  • Should have talent and ambition to work in a technical sales environment.
  • Open minded for cultural diversity
  • Excellent commercial skills in order to establish good relationships within targeted customer organizations and build new customer relationships.
  • Strong computer skills with ability to use spreadsheets, databases, ERP and CRM systems, presentation, and word processing software
  • Ambition to grow within the organization 

 

We believe you have  Excellent communication skills; including listening, managing customer objections and prospecting.

 

 

About Nouryon

 

We’re looking for tomorrow’s Changemakers, today. 

 

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

 

Visit our website and follow us on LinkedIn.  

  

#WeAreNouryon #Changemakers 

 

Standard
Vacancy data
Closing date
Open until further notice
Vacancy number
N0009925
Organization
Continent
North America
Country
Mexico
State/Region/Province
Mexico State
Site
Los Reyes La Paz
Job characteristics
Job area
Customer Service
Hierarchy level
Entry Level
Full time/part time
Fulltime
Contract type
Permanent

Open positions in Customer Service

See all

Open positions in Mexico

See all

Join our global team of Changemakers

Changemakers video - People of Nouryon
To watch our YouTube videos, please accept the social media cookie OR click the image. Cookie settings

We respect your privacy.

We use essential and non-essential cookies to provide, secure, analyze and improve our services. Click 'Agree' to accept or edit your preferences or learn more about our Cookie Policy.

You can change settings at any time.

Edit preferences