Customer Service Representative

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  
 
We are a company with great development opportunities. Our customers come from all walks of life and so do we in Customer Service.  We hire great people from a wide variate of backgrounds, knowledge and experiences, not just because it is the right thing to do, but because it makes our function stronger and bring best relation and service to our customers. It is the unique contributions of all Customer Service members that drive our success in our function. With a common commitment to innovation, sustainability and safety, our employees work daily for a sustainable future. 

 
 
In your future role as Customer Service Representative you will 

• Be a spider in the web with many contact areas both internally and externally
• Fulfill the “Order To Invoice” cycle for assigned customers and business in SAP
• Represent the customer in daily customer relations by managing their orders and requests and secure the voice of the customer in cooperation with sales, planning and logistics
• Be a member of a Business Line team in Customer Service and whenever needed in a backup roll

 
We believe you bring 

• Theoretical education at University or equivalent in area of sales, trade, administration or logistics/distribution.
• or Experiences for 1-3 years in an area similar to ours or like travel agency, transport company or other relevant professional area.
• Good IT knowledge, order booking, booking related systems and SAP is preferred.
• Fluent in written and spoken English 

We believe you are... 

An individual with a high social competence, high customer focus and the ability to build successful and long-term relationships. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You also possess the ability to work efficiently and you know how to prioritize in your daily work. You are confident in commercial communication. You know how to express yourself in customer relations.
 

 
We offer you 

At Nouryon, we provide a great job and friendly coworkers, plus benefits in addition to salary. Our collective agreement is with IKEM. Plus, we offer unilateral perks, such as bonus, reduced hours, health care allowance, lunch allowance, and more. 
 
 

 
Good to know 

 
This is a permanent position on a full-time basis, reporting to Customer Service Team Lead and based in Gothenburg.
 
Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/  
 
We look forward to receiving your application! 

About Nouryon 

 
We’re looking for tomorrow’s Changemakers, today. 
 
If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 
 
Visit our website and follow us on LinkedIn.  
 

Contact  

  
If you have any questions about the recruitment process or your application or need assistance, please contact: Recruiting.SE@Nouryon.com 
 
For unions related questions please contact: 
Akademikerklubben: Katarina Risö +46709577427
Unionen: Helene Rosenlund, +46 708 21 18 39   
Ledarna: Sanna Backman, +46 709 57 71 03

 
#WeAreNouryon #Changemakers 
 
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.