Sales Support India

At Nouryon, our global team takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

Purpose of the Job

Support the business to achieve the sales goals by monitoring the execution of sales agreements, handling administrative tasks, data management, and customer inquiries. Navigating across different functions to maximize the service to our customers.

About the job (Job Responsibilities)

• Monitor and follow up the execution of sales agreements in close cooperation with Sales MT, Account Managers, Customer Service and customers.
• Monitor timely and correct month end invoicing.
• Support customers on non-order/delivery related inquiries.
• Act as focal point to the internal organization for non-order related requests.
• Correct registration of prices and conditions (SAP contract template sheets).
• Master data; new and change requests and cleansing activities.
• Rebate Agreement; support the rebate agreement creation (template sheet) and rebate invoicing.
• Monitor inbound customer inquiries and questionnaires, coordinate collection of necessary information to complete the response.
• Support the customer portal registrations.
• Pro-active monitoring of customer payments.
• Overdue support: monitoring, pro-active follow up and support in case if disputes.
• Manage customer sample orders.
• Declarations and vendor questionnaires in close cooperation with QA mgr.

We believe you bring (Education & Experience)

• Bachelor Commercial/Economics/Sales or by work experience.
• Minimum 5 years of experience in customer service or sales, preferably in an international and/or Chemical company.
• English professional level.
• Familiarity with CRM systems and SAP required.

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn.

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