The team behind the scenes
Trust is at the core when customers contact Eka Engineering, whether urgent or routine. Trust comes from competencies and a depth of experience in bleaching pulp, paper, and board making. That is how Helena Falgén, Senior Bleaching Expert, sees Eka Engineering’s delivery of bleaching optimization solutions. Helena has a history of 35 years within Nouryon and the past ten years with Eka Engineering. She is approaching retirement and will hand the torch to Mikael Persson, who represents the new generation of Service Sales. “Eka Engineering is flexible. We always follow customers' needs,” comments Helena. “Our long history of success proves this business approach's wisdom,” adds Mikael. Helena suggests safe choices for running bleach plants mean far more than safety, “Everyone performs at the highest level when confident about safety. The more info you have, the more secure you feel. You can perform at your peak if the picture is clear.”
Ongoing support
In addition to retrofits or engineering, building, and maintaining equipment, Eka Engineering offers service packages built around ongoing high performance. Typically, this includes process follow-up with extensive measuring, resulting in a ” fingerprint” of the production's performance. During annual maintenance stoppage, an inspection of the chlorine dioxide plant assures customers that any process equipment issues are identified and addressed. Ongoing training sessions are highly valued for operators, laboratory, and maintenance personnel with a focus on safety.
