Customer Service Representative

At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.  

We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you? 

About the job:

Responsible for the end-to-end OTC process, including order processing, issue resolution, invoicing, and customer support, ensuring accurate execution and a high level of service.

In your future role as a Customer Service representative, you will:

·        • Receive and enter orders in SAP (60%+ orders use AI tool for order entry) and follow standard procedure for order execution.

·        • Perform order processing checks (automated through workflow) and escalate to relevant functions to resolve issues (e.g. credit block, missing price, allocation etc.) via CRM tool

·        • Provide order confirmation to customers

·        • Make order is clean before logistics start DN creation and shipment booking/arrangement

·        • Follow up on any order changes and coordinate internally and with the customer

·        • Respond to customers on order status inquiries through coordination with logistics hub

·        • Perform month-end closure checks to ensure all shipped orders are invoiced and no overdue orders.

·        • Create, send, archive invoices and associate documentation to customer (automated)

·        • Issue credit/debit notes according to DOA requirement when necessary and file supporting mails

·        • Coordinate customer requests, provide routine/OTC related documents to customers (e.g. CoA, MSDS, invoice, shipping documents)

·        • Receive customer complaints, enter complaints into CRM and assign appropriate investigator

·        • Resolve any OTC related complaints in coordination with other functions

·        • Ensure correct execution of return orders

We believe you bring:

·        Education level: Junior college or higher

·        Work experience:3 years or higher

·        Language requirement: Reasonable English reading, writing, and speaking ability

·        Proficient in SAP and able to use English as a working language

·        >3 years’ experience in related functions, preferably with a background in handling import and export orders

·        Service driven and empathy

·        Quick learner

·        Discipline

·        Self-confidence, Optimism and Open mindset for changes

Good to know:

This is a permanent position on a full-time basis, reporting to Customer Service Leader.

We look forward to receiving your application! 

About Nouryon: 

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. 

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.